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the Transportation & Security Industry
0
+
Years Of Experience
About Your Company
About Us
Horizon Management Solution is a trusted Business Process Outsourcing (BPO) company specializing in transportation dispatch, surveillance monitoring, and operational support. Since 2020, we have been providing seamless service solutions for taxi companies, limo fleets, medical transportation providers, shuttle services, and security agencies across Canada.
Before establishing our BPO operations, our leadership team gained over 10 years of hands-on experience in dispatch, customer service, fleet coordination, and technical ops. This foundation allows us to deliver high-performance outsourcing with unmatched industry expertise.
At Horizon, we believe in accuracy, reliability, and long-term client partnerships. Your operations are our responsibility—24/7.
We are also officially registered in Pakistan with:
- FBR (Federal Board of Revenue)
- PSEB (Pakistan Software Export Board)
- Punjab Police
- Authorized By PTA
- Authorized By SECP
14+ Years of Combined Industry Experience
24/7
Operations
Cost-efficient Outsourcing
What We’re Offering
BPO Services for Transportation & Security Operations
We deliver end-to-end operational support designed for real-world industry needs. Our expertise spans dispatch management, surveillance monitoring, customer service operations, and startup support for transportation companies across Canada.
Trusted by Leading Brands
Our Clients
These long-term partnerships reflect our commitment to consistency, performance, and trust.
We serve transportation and security companies across BC and Alberta:
Bridge City Cabs – AB
Go Calgary Shuttles – BC
94 Cabs – AB
West Cabs – BC
Surrey Metro Taxi – BC
Cheam Taxi – BC
Airport Link Shuttle – BC
Pal Cabs – AB
Scout Security – BC
Proudly Served Clients
Former Client
Secure Guard
Our Completed Projects
Industries We Support in Canada
Our multi-industry expertise allows us to handle diverse operational requirements with precision and reliability.
We proudly work with and provide dispatch or coordination services for major organizations, including:
WestJet
ICBC (Insurance Corporation of British Columbia)
WCB
HandyDART
MTS
Hallcon
Ministry (provincial departments)
Opakasins Schools
Our Expert People
Our CEO's
These long-term partnerships reflect our commitment to consistency, performance, and trust.
We serve transportation and security companies across BC and Alberta:
Sayed Muhammad Ali (Brad)
C.E.O & Co-Founder
Maham Fatima (Jenny)
C.F.O & Co-Founder
Zunaira Akbar (Nora)
C.O.O & Co-Founder
Syed Muhammad Ali (Brad)
C.E.O & Co-Founder
Syed Muhammad Ali Shah leads with a solutions-driven approach, fostering a culture of accountability and leveraging business intelligence to navigate dynamic global markets.
Mission: To empower organizations through tailored consulting, sound risk management, and forward-thinking operational excellence.
Strategic Growth: Delivering data-driven oversight that achieved 150% revenue growth within two years.
Global Production: Managing logistics and partnerships across 19 countries for film, media, and large-scale events (500+ attendees).
Operational Security: Applying SIA-licensed discipline to risk management, ensuring total compliance and asset protection.
Maham Fatima (Jenny)
C.O.O & Co-Founder
Maham Fatima is a results-oriented leader and policy expert with a specialized focus on governance, sustainable development, and inclusive growth. As the Co-founder and Director of Operations at Horizon Management Solution, she successfully founded and scaled a women-led BPO firm designed to provide professional training and employment within a safe, inclusive environment.
Professional Philosophy
Maham is passionate about applying evidence-based approaches to real-world challenges. Her work is characterized by an interdisciplinary approach that bridges the gap between complex data interpretation and strategic planning to drive social and institutional development.
Expertise & Background
Strategic Leadership: Manages high-level client accounts for major international organizations and government entities, including Air Canada and the Ministry of Social Development.
Policy & Research: Extensive experience as a Research Assistant and Intern in developing social protection programs and authoring policy briefs on national governance issues.
Specialized Knowledge: Holds multiple certifications from UNITAR, UNDP, and OpenWHO in fields such as the Green Economy, Sustainable Development, and Gender Equality.
Academic Excellence: Holds an MPhil in Public Policy & Governance and a BS (Hons) in Economics and Political Science from Forman Christian College.
Core Competencies
Operational Excellence: Expert in process optimization, quality assurance, and workforce development.
Stakeholder Engagement: Proven track record of facilitating coordination between government bodies, NGOs, and academic institutions.
Data-Driven Insights: Skilled in utilizing analytical tools such as SPSS, NVivo, and Excel to inform strategic decision-making.
Zunaira Akbar (Nora)
C.F.O & Co-Founder
As the C.F.O & Co-Founder of Horizon, I bring a unique blend of analytical expertise and creative vision to our leadership team. With a Master’s in International Business Management and a background in Accounting, Finance, and Marketing, I specialize in driving global business development while maintaining financial precision. My passion for the Arts informs my innovative approach to problem-solving, allowing me to lead Horizon with a strategic, well-rounded perspective.
Our Expert People
Our Team
These long-term partnerships reflect our commitment to consistency, performance, and trust.
We serve transportation and security companies across BC and Alberta:
Emma Gill
Manager
Joseph Caleb
Marketing Manager
James Smith
Manager
Benn Smith
Supervisor
Client Testimonials
What They’re Talking?
Mike Hardson
Senior Designer
Infetech is a a professional IT Company that always creates quality software for clients. If you are looking for a team of talent developers to find out the best IT solutions, Infetech is a company that your team should consider.
Aleesha Smith
Senior Designer
Infetech is a a professional IT Company that always creates quality software for clients. If you are looking for a team of talent developers to find out the best IT solutions, Infetech is a company that your team should consider.
Peek Thakul
Governer Of Canada
Infetech is a professional IT Company that always creates quality software for clients. If you are looking for a team of talent developers to find out the best IT solutions, Infetech is a company that your team should consider.
Startup Support for Taxi Companies
We act as a helping hand for startups looking to start a taxi or shuttle business. Our support includes:
- Dispatch setup & training
- System configuration
- Customer service operations
- Compliance assistance
- SOP creation
- Workflow management
- Consultation on choosing the right software
We help you launch smoothly and scale confidently.
Software & Technologies We Work With
Our operations are supported by advanced, industry-leading platforms including:
- TaxiCaller
- AutoCabs
- iCabbie
- RingCentral
- Telus
- Webex
- Zack
- Piccolo
- DDS
Our team is trained and certified on each system to ensure smooth, real-time dispatch and communication workflows.
0
+
Years Of Experience
Why Choose Us?
Why Choose Horizon Management Solution?
We don’t just manage operations—we power businesses toward growth and stability.
Our Mission
To provide reliable and innovative outsourcing solutions that enhance efficiency, reduce costs, and support the long-term success of our clients in the transportation and security sectors.
Our Vision
To be a leading global BPO partner recognized for excellence in dispatch, security monitoring, and customer service operations.
Horizon Management Solution
Your Operations. Our Expertise.
Horizon Management Solution
Your Operations. Our Expertise.
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